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Missed lessons can be ‘made up’ under the following conditions:

  • Make-up lessons are limited to 1 per swimmer per month.
  • Make-up lessons are not transferable to other siblings within the same family account.
  • Once a swimmer ends their enrolment with us, all remaining make-up lessons expire.
  • Notification of absence must be received a minimum of 5 hours prior to the lesson commencement.
  • Notification of absence and all make-up lessons must be booked in via the Parent Portal.
  • Make-up lessons are not guaranteed, and options may be restricted due to availability. This can include but is not limited to days, times and teachers.
  • Make-up lessons expire at the end of the current term.
  • No make-up lessons can be booked if you have outstanding fees.
  • Make-up lessons cannot be cancelled or changed once booked.
  • Make-up classes cannot be used as credits.
  • Lessons missed during a holiday program are not eligible for make-up lessons.