FAQ

Each Learn to Swim lesson costs $25 per week, with lessons paid for on a monthly basis in a termly cycle. Terms are usually between nine and eleven weeks long. The first months fees in the cycle are payable before the start of the new term. Payment can be made via the Parent Portal with a debit or credit card.

*For other program prices please refer to relevant the tab in “Other Programs”.

New enrolments are accepted throughout each term, if availability allows. Your term fee will be calculated on a pro rata basis.

All our lessons, all levels of Learn to Swim, are 30 minutes long. Once your child progresses through to our Squad levels, lessons increase to 45 minutes, and 60/90 minutes according to level.

We limit the size of each class to ensure that each child receives an equal amount of attention from the instructors. Our teacher student ratios for each level are as follows:

– Starfish, Seahorse and Penguin (maximum 1:4)

– Turtle (maximum 1:5)

– Seal, Dolphin and Orca (maximum 1:6)

– Squads ratios are based on lane space allocated.

Yes, we offer private lessons. For information regarding private lessons, please contact us at hello@maccabiaquatics.com.au.

All our teachers have completed either an AUSTSWIM/Swim Australia/LSV teacher of Swimming and Water Safety qualification at a minimum. Many have also completed additional specialist qualifications, including AUSTSWIM Teacher of Infant and Preschool Aquatics, AUSTSWIM Competitive Strokes, AUSTSWIM Access and Inclusion, and AUSTSWIM Teacher of Adults extension courses. It is a requirement of all Swimming teachers to hold a current Working with Children checks and current CPR and Resuscitation qualifications.

Our teachers and assessment team continuously assess all swimmers, and will move them to the next level as soon as they believe they are ready. This can happen at any stage during each term, but it is important to remember that each child will learn new skills at different rates, so some will progress to new levels faster than others. If you have any concerns or queries about the rate at which your child is progressing, you can discuss these with the Pool Deck Supervisor on duty.

All swimmers are allowed one make-up lesson a month, if the absence is reported at least 5 hours before the lesson. Make-up lessons need to be scheduled at least 24 hours ahead of time, and no more than one week in advance. They are dependent on availability, with no guarantee offered. If your child is injured or suffering from an extended illness, you should contact us immediately to evaluate the situation. Please refer to our Make-Up Lesson Policy for full terms and conditions.

You may cancel your child’s enrolment at any stage, for whatever reason. If the term has already started, you will be refunded for all remaining lessons, minus a $50 administration fee. If you find the day and/or time of your child’s swimming lesson is unsuitable, you can request a change in day and/or time. However, while we will do our best to accommodate your request, this will always be subject to the availability of space. Please refer to our Policies and Procedures for all the terms and conditions.

We follow the Victorian State School Terms and Holidays as well as being closed on public holidays and the Jewish High Holidays. However, we offer Holiday Programs that are a great way to refine your swimmer’s skills and get some fast progress. For more information, check out our Holiday Program page.

All children under the age of 10 enrolled in our Learn to Swim program must be accompanied by a parent or guardian older than 16 years while at the swim school centre. They must also be collected by a parent or guardian at the end of each lesson and cannot be left unattended at the pool side. No child may enter the water until a teacher is present. Note, due to COVID these requirements can change subject to Government directives.

We welcome the capturing of your magic moments on camera or video; however, the privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:

• You must have all relevant individuals’ consent to use images.
• It is illegal to broadcast or publish images without written consent.

●  Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas.

Your child’s level and all their progress information is available for you to view on our Parent Portal.